This refund and return policy applies to purchases made through the website www.picnicstoragebasket.com.
Picnicstoragebasket is operated by Citrus Basket Basic GmbH, located in Germany.
- Company Information
Brand: Picnicstoragebasket
Company: Citrus Basket Basic GmbH
Address: St.-Ottilien-Weg 11, 85630 Grasbrunn
Tel: +49 81063778830
Email: pavilion@picnicstoragebasket.com
Website: www.picnicstoragebasket.com
- Payment Methods
Orders placed through our website can be paid for using the payment methods shown at checkout.
Available payment methods include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Eligible e-wallets
Payment methods available for a specific order may vary depending on the transaction and the customer’s device or account. The total amount due will be displayed before the customer completes the purchase.
- Delayed Order Delivery and Refunds
We serve customers in Europe and partner with multiple logistics companies, including DHL, FedEx, and UPS Priority.
Standard delivery time within Germany is approximately 5-12 business days.
If tracking information is provided, we will automatically send delivery updates to the email address provided by the customer. These updates may include shipment, arrival at the relevant logistics point, local delivery processing, and other available tracking events.
If the order exceeds the standard delivery time, the customer can contact us:
pavilion@picnicstoragebasket.com
We will review available delivery information and, if necessary, contact the relevant logistics company for investigation.
After reviewing the circumstances, the solution may include a full refund or replacement of the goods, depending on the specific circumstances and applicable laws and regulations.
- Statutory 14-Day Right of Withdrawal
EU consumers generally have a statutory 14-day right of withdrawal, applicable to remote contracts, subject to applicable legal exceptions.
The withdrawal period typically begins from the date the goods are received by the consumer or a third party designated by the consumer (other than the carrier).
The consumer may exercise the right of withdrawal without giving a reason.
To exercise this right, the customer should send a clear written statement indicating their decision to withdraw from the contract to the following email address:
pavilion@picnicstoragebasket.com
We encourage customers to provide their order number and contact information so that we can process your request.
- Returns after Withdrawal
After a valid exercise of the right of withdrawal, the goods must be returned in accordance with applicable laws and regulations.
The return address for European customers is:
Address: St.-Ottilien-Weg 11, 85630 Grasbrunn
Customers should contact us by email before sending returned goods to confirm the applicable return instructions.
Return fees and methods are subject to applicable laws and regulations.
- Condition of Returned Goods
Customers may inspect and handle the goods to determine their nature, characteristics, and function.
If the handling of the goods exceeds the scope required for inspection, the customer’s liability for any resulting reduction in value will be governed by applicable law.
Nothing in these Terms and Conditions limits the statutory right of withdrawal.
- Refund After Withdrawal
If the customer has exercised a valid right of withdrawal, the corresponding amount will be refunded in accordance with statutory requirements.
Refunds will generally be processed using the original payment method unless otherwise permitted or agreed.
Where applicable law permits, refunds may be withheld until the goods are returned or the customer provides proof that the goods have been returned (whichever comes first).
Applicable laws regarding withdrawals and refunds determine the customer’s right to a refund.
- Damaged Goods
If your order arrives damaged, please contact us as soon as possible:
pavilion@picnicstoragebasket.com
Please provide:
Order number;
Description of damage;
Photos of the damaged goods.
Images may be sufficient for us to assess reported damage without the need to return the damaged item.
If the damage is confirmed and a return is not required, we will offer a suitable solution, including a refund or replacement.
If a return is required, we will provide appropriate return instructions.
- Product Defect or Non-conformity
If the product is defective or does not meet applicable purchase requirements, please contact us by email:
pavilion@picnicstoragebasket.com
Please provide your order number and other information relevant to the issue. We may also request photos if they are helpful in assessing the situation.
We will review your reported issue and handle the matter in accordance with applicable laws and regulations.
Depending on the specific circumstances and applicable laws, possible remedies may include repair, replacement, price reduction, or termination of the contract.
- Certain Damage Cases Without Return
For certain cases involving product damage, customers may not need to return the damaged item.
If photos are sufficient to provide the information needed to assess the issue, we may process a refund or replacement without the need to return the damaged item.
This arrangement does not limit any legal rights enjoyed by the consumer.
11. Return Address
All returned items should be sent to:
St.-Ottilien-Weg 11, 85630 Grasbrunn
Customers may not send returns to any address other than the applicable return address provided for the relevant order.
- Refund Processing
Once a refund request is approved, it will typically be refunded to the original payment method.
Refund processing time depends on the payment method and the relevant payment service.
For returns, refunds, and other matters subject to applicable legal time limits, we will adhere to the applicable legal time limits.
- Loss or Damage Upon Delivery
For goods purchased by consumers, the transfer of risk is governed by applicable laws and regulations.
Even after the goods have been delivered to the carrier, the risk of accidental loss or damage does not transfer to the consumer.
If applicable law stipulates that the risk remains with the seller until the consumer receives the goods, that provision applies.
- Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If a customer finds an incorrect delivery address, they should contact us immediately:
pavilion@picnicstoragebasket.com
We will review whether the information can be modified based on the current status of the order.
This term does not affect any mandatory statutory rights.
- Refunds and Statutory Rights
This refund and return policy operates concurrently with mandatory consumer protection clauses applicable to consumer purchases.
No provision in this policy excludes, limits, or supersedes any statutory rights that cannot be excluded or limited by law.
Where a statutory right provides for a specific remedy or compensation, the applicable statutory clause shall prevail.
- Contact Us
For returns, refunds, order cancellations, inquiries about damaged or defective products, please contact:
Tel: +49 81063778830
Email: pavilion@picnicstoragebasket.com
Please provide your order number if possible so we can identify the relevant order and process your inquiry efficiently.