This delivery policy applies to orders placed through www.picnicstoragebasket.com and forms part of the Picnicstoragebasket Terms of Purchase.
Picnicstoragebasket is operated by Citrus Basket Basic GmbH, a company based in Germany.
- Delivery information
Brand: Picnicstoragebasket
Company: Citrus Basket Basic GmbH
Address: St.-Ottilien-Weg 11, 85630 Grasbrunn
Tel: +49 81063778830
Email: pavilion@picnicstoragebasket.com
Website: www.picnicstoragebasket.com
We provide delivery services to European customers.
- Order processing
Orders are processed after purchase is completed.
Once the order is ready for shipment, it will be handed over to the appropriate logistics carrier, which will deliver it to the delivery address provided by the customer.
The shipping process includes preparation and packaging of ordered items prior to delivery to the selected carrier.
- Delivery Carrier
Depending on the destination and applicable delivery arrangements, we work with the following reputable carriers and service providers:
DHL
FedEx
UPS Priority Service
The carrier selected for a specific order may vary based on destination and available services.
- Delivery time within Germany
Standard delivery time within Germany is approximately 5-12 working days.
The times stated are estimated standard delivery times and are calculated based on the shipment and transportation of the order.
Actual delivery times may vary depending on delivery destination, carrier’s processing speed and transit schedule.
- Logistics tracking information
If there is logistics tracking information, the customer will receive the relevant tracking information via email, and the email will be sent to the email address provided by the customer when placing the order.
Depending on the information provided by the carrier, tracking notifications may be sent at the following stages:
Order shipment;
Arrive at relevant logistics points;
local delivery processing;
Other available delivery events.
These notifications allow customers to track the progress of their order’s delivery.
Customers should ensure that the email address entered during checkout is accurate and capable of receiving order-related notifications.
- Order delays
If an order exceeds the standard 5-12 business day delivery window, customers can contact us:
pavilion@picnicstoragebasket.com
We will review existing order and tracking information and, if necessary, contact the relevant carrier to investigate delivery status.
After reviewing the relevant circumstances and information, we will provide solutions such as a full refund or reshipment based on the specific circumstances and applicable requirements.
- Delivery issues
If tracking information indicates unusual delays, incomplete shipments, or other shipping issues, customers should contact us immediately.
Please provide your order number and related shipping information for review.
When necessary, we will communicate with the relevant carriers to understand the delivery status of the goods.
- Risks During Delivery
For goods purchased by consumers, the transfer of risk is subject to applicable laws and regulations.
Even after the goods have been delivered to the carrier, the risk of accidental loss or damage does not transfer to the consumer.
If applicable law stipulates that the risk remains with the seller until the consumer receives the goods, that law shall apply.
Nothing in this delivery policy is intended to exclude or limit mandatory legal rights.
- Delivery Address
Orders will be delivered to the address provided by the customer at checkout.
Customers should carefully verify their delivery information before completing their order.
If an address correction is required, the customer should contact us as soon as possible via:
pavilion@picnicstoragebasket.com
We will assess whether a modification is possible based on the current order status.
- Delivery Failure
If delivery fails due to the recipient not being home, an incomplete address, or other delivery issues, the carrier may provide further delivery instructions or arrange for a re-delivery according to its applicable procedures.
Customers should follow the delivery information provided by the carrier. Please contact us if you have any questions.
- Delivery of Goods
Delivery of goods will be completed in accordance with applicable contracts and legal requirements.
Customers should inspect the goods immediately upon receipt. If the goods are damaged or do not match the order, please contact us immediately.
For information regarding returns, withdrawals, and damaged or defective goods, please refer to our applicable terms and conditions and return policy.
- Customer Contact
For any questions regarding delivery, tracking, or orders not delivered within the specified time, please contact:
Email: pavilion@picnicstoragebasket.com
For inquiries about existing orders, please provide the order number (if any).
- Policy Updates
This shipping policy may be updated as needed to reflect changes in delivery arrangements, website operations, or applicable requirements.
The updated version and its update date will be posted on this page.