- What is Picnicstoragebasket?
Picnicstoragebasket is a brand operated by Citrus Basket Basic GmbH, headquartered in Germany.
We provide picnic storage baskets and related storage products to customers in Europe.
Company: Citrus Basket Basic GmbH
Address: St.-Ottilien-Weg 11, 85630 Grasbrunn
Tel: +49 81063778830
Email: pavilion@picnicstoragebasket.com
- What payment methods do you accept?
For purchases made through our website, we accept a variety of commonly used payment methods.
Available payment methods may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Eligible e-wallets
Specific available payment options will be displayed at checkout based on applicable transactions and devices.
All relevant order details and the total amount due will be displayed before order completion.
- When will my order be shipped?
Your order will be processed after purchase.
Once your order is ready to ship, it will be transferred to the appropriate logistics carrier and delivered to the address provided at checkout.
- How long does delivery take within Germany?
Standard delivery time within Germany is approximately 5–12 business days.
This delivery time is an estimated standard duration and the actual time may vary depending on the destination, carrier operations, and transit progress.
- Which logistics carriers do you use?
We partner with well-known logistics service providers, including:
DHL, FedEx, UPS Priority Service
The specific carrier and service used may vary depending on the destination and applicable delivery arrangements.
- Will I receive tracking information?
Yes. If tracking information is provided, relevant information may be sent to the email address you provided when placing your order.
Based on available tracking information, you may receive an email notification when your order reaches the following stages:
Shipped;
Arrived at the relevant logistics node;
Entered the local delivery processing stage;
Other available tracking updates recorded.
This allows customers to stay informed about their order’s delivery progress.
- What should I do if my order takes longer than 5–12 business days to arrive?
If your order has exceeded the standard delivery time, please contact us at:
pavilion@picnicstoragebasket.com
We will review the existing tracking information and, if necessary, contact the relevant carrier to inquire about the delivery status.
After verifying the situation, we will take appropriate measures based on the specific circumstances and relevant regulations, such as reshipment or a full refund.
- What should I do if my package is delayed or cannot be tracked (package not found)?
If delivery is delayed, or the tracking information shows that the package is currently unlocatable, please provide your order number and contact us.
We will review the existing information and, if necessary, communicate with the relevant carrier regarding the delivery status.
The applicable legal provisions concerning delivery and risk transfer are not affected.
- When does the risk of loss or damage to goods transfer to me?
For goods purchased by consumers, the risk of accidental loss or damage does not transfer to the consumer upon delivery to the carrier.
Applicable laws and regulations determine when the risk transfers to the consumer.
If applicable law stipulates that the risk is borne by the seller before the consumer receives the goods, then that law and regulation applies.
- Do I have a 14-day right to return the goods?
EU consumers generally have a statutory right of withdrawal within 14 days, applicable to distance contracts, subject to applicable legal exceptions.
The withdrawal period usually begins from the date the consumer or a third party designated by the consumer (other than the carrier) receives the goods.
Consumers do not need to provide any reason to exercise the applicable right of withdrawal.
- How do I exercise my right of withdrawal?
To exercise your right of withdrawal, please send a written statement of your withdrawal of purchase decision to:
pavilion@picnicstoragebasket.com
You can use your own written statement. Please provide your order number and relevant contact information if possible so that we can identify your order.
Upon receiving your withdrawal request, we will provide appropriate return instructions.
- Do I need to return the goods after exercising my right of withdrawal?
If the right of withdrawal is exercised validly, the goods will generally need to be returned in accordance with applicable laws.
Please contact us before sending the returned goods so that we can provide appropriate return instructions and a return address.
Customers bear the corresponding legal obligations regarding the processing and return of goods.
- What if my order arrives damaged?
If your order arrives damaged, please contact us by email:
pavilion@picnicstoragebasket.com
Please provide your order number and photos showing the relevant damage.
Photos will help us assess the problem without requiring you to return the damaged goods.
If the situation determines that the goods are damaged and do not require a return, we will arrange a suitable solution, including a refund or replacement.
- What if my product is defective?
If you believe the product is defective or does not meet applicable purchase requirements, please contact us after receiving the goods.
Please provide:
Your order number;
A description of the problem;
Photos related to the assessment.
We will review the information you provide and handle this matter in accordance with applicable laws and regulations.
Depending on the specific circumstances, feasible remedies may include repair, replacement, price reduction, or termination of the contract where permitted by law.
- Do I have to return the damaged goods?
Not necessarily.
For some reported damages, photos may be sufficient for us to assess the situation.
If a return is not required in a particular case, we may take appropriate steps to resolve the issue without requiring you to return the damaged goods.
If a return is required, we will provide relevant return instructions.
This does not limit any legal rights you may have due to defective or damaged goods.
- How are refunds processed?
If a refund is required or has been approved, it will generally be processed using the original payment method, unless otherwise permitted or agreed.
Refund processing time may vary depending on the payment service used.
- Can I change my shipping address after placing an order?
If you need to change your shipping information, please contact us as soon as possible:
pavilion@picnicstoragebasket.com
We will confirm whether the change is possible based on the current status of your order.
Once the order enters the shipping or delivery process, changes may not be possible.
- What should I do if I haven’t received my order?
Please check the tracking information sent to your email address first.
If the estimated delivery time has passed or the tracking information has not been updated, please contact us:
pavilion@picnicstoragebasket.com
Please provide your order number so we can check the delivery information and, if necessary, contact the relevant carrier for investigation.
- Can I contact customer service regarding order issues?
Yes.
For any questions regarding products, orders, shipping, returns, refunds, or other purchase-related matters, please contact:
Email: pavilion@picnicstoragebasket.com
Tel: +49 81063778830
For email inquiries, please provide your order number (if applicable).
- How fast is our customer service response?
You can contact us at any time via email. If we do not respond immediately, please leave a message.
We strive to respond to customer inquiries within 24 hours.
Response time may vary depending on the nature and complexity of the inquiry.
- Where is Citrus Basket Basic GmbH located?
Our registered office address is:
St.-Ottilien-Weg 11, 85630 Grasbrunn
Email: pavilion@picnicstoragebasket.com
Tel: +49 81063778830