These Terms and Conditions apply to the use of the website www.picnicstoragebasket.com and to purchases made through the site.
Picnicstoragebasket is a brand operated by Citrus Basket Basic GmbH, a company based in Germany.
By placing an order on this website, the customer confirms that they have reviewed the relevant product information, prices, shipping details, and these Terms and Conditions prior to completing the purchase.
- Merchant Information
Brand: Picnicstoragebasket
Company: Citrus Basket Basic GmbH
Business Address: St.-Ottilien-Weg 11, 85630 Grasbrunn
Phone: +49 81063778830
Email: pavilion@picnicstoragebasket.com
Website: www.picnicstoragebasket.com
- Scope of Application
These Terms and Conditions apply to purchases made via the Picnicstoragebasket website.
The products offered on this website are picnic storage baskets and related storage items intended for use by general consumers.
Product descriptions, dimensions, available specifications, and prices are displayed on the respective product pages prior to placing an order.
- Product Information
We provide relevant information about each product on its respective product page.
Customers should carefully review product descriptions, dimensions, specifications, and other relevant information before placing an order.
Minor variations in appearance, dimensions, or other characteristics may occur within normal manufacturing and product tolerances.
- Prices and Orders
All applicable prices are displayed on the website before the customer completes their order.
It is the customer’s responsibility to verify order details before submitting a purchase request.
Once submitted, the order will be processed by Citrus Basket Basic GmbH.
If an order cannot be processed for a valid reason, we will contact the customer using the contact details provided with the order.
- Order Processing and Shipping
Orders are processed upon receipt of the purchase request.
Once the order is ready for dispatch, it is handed over to the appropriate logistics carrier for delivery to the shipping address provided by the customer.
We partner with reputable logistics carriers and service providers (including DHL, FedEx, and UPS Priority services), depending on the destination and applicable shipping arrangements.
- Delivery Times
For deliveries within Germany, the standard delivery time is approximately 5 to 12 business days. Delivery times are calculated from the date of shipment; actual delivery times may vary depending on the destination, carrier operations, and other factors affecting transport.
The delivery times mentioned above are estimates and do not constitute a guarantee of delivery on a specific date or time.
- Delivery Tracking and Notifications
If tracking services are provided, tracking information will be sent to the email address provided by the customer at the time of placing the order.
Customers may receive email notifications regarding various stages of the delivery process, including:
Order shipped;
Arrival at a logistics facility;
Local delivery in progress;
Other available tracking statuses.
Tracking information is provided to keep customers informed about the progress of their order delivery.
It is the customer’s responsibility to provide a valid email address when placing an order.
- Delivery Delays
If the delivery time exceeds the standard timeframe, customers may contact us at:
pavilion@picnicstoragebasket.com
We will verify the delivery status and, if necessary, contact the relevant carrier to investigate the cause of the delay.
After assessing the specific circumstances and available information, Citrus Basket Basic GmbH will determine an appropriate solution (such as reshipment or a refund), subject to the specific situation and applicable laws.
- Loss or Damage During Delivery
The risk of accidental loss or damage to the goods does not automatically transfer to the consumer simply because the goods have been handed over to the delivery carrier.
Statutory rules regarding the transfer of risk apply to consumer purchases.
Therefore, if the law stipulates that the risk remains with the seller until the consumer receives the goods, Citrus Basket Basic GmbH shall bear that risk in accordance with applicable statutory requirements.
Nothing in these terms and conditions is intended to reduce or exclude mandatory consumer protection requirements.
- Delivery Address
Orders will be delivered to the address provided by the customer during the purchase process.
Customers should check that their delivery information is complete and accurate before submitting an order.
If an incorrect or incomplete address is provided, the customer should contact us as soon as possible at:
pavilion@picnicstoragebasket.com
Any consequences arising from an incorrect address will be assessed on a case-by-case basis and in accordance with applicable law.
- Statutory Right of Withdrawal
For distance contracts, EU consumers generally have a statutory right of withdrawal of 14 days, subject to exceptions and conditions prescribed by applicable law.
The withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) receives the goods.
Consumers may exercise their right of withdrawal within the applicable period without giving a reason.
To exercise the right of withdrawal, the customer should send a clear statement regarding their decision to withdraw from the contract to the following address:
Email: pavilion@picnicstoragebasket.com
Customers may use any written statement that clearly expresses the decision to withdraw.
- Consequences of Withdrawal
If the right of withdrawal is validly exercised, the relevant amounts will be refunded in accordance with statutory requirements.
Refunds will generally be made via the original payment method, unless another method has been agreed upon with the customer.
Where applicable by law, the refund may be withheld until the returned goods are received or the customer provides proof that the goods have been sent back (whichever occurs first).
Statutory provisions regarding the costs of returning goods and the seller’s refund obligations apply.
13. Return of Goods After Withdrawal
Following a valid withdrawal of the purchase, the customer shall return the goods in accordance with applicable statutory requirements. Customers should contact the following address before returning any items:
pavilion@picnicstoragebasket.com
to obtain the relevant return instructions and return address.
Customers are responsible for the proper care of the goods while they are in their possession.
Any liability arising from a diminution in the value of the goods caused by handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods shall be governed by applicable law.
- Defective or Damaged Goods
If goods are damaged or defective upon delivery, customers should contact us via email at:
pavilion@picnicstoragebasket.com
Please provide your order number and, if possible, photographs showing the damage or defect.
Photographs may allow us to assess the situation without requiring the customer to return the affected goods.
If the damage or defect is confirmed and the specific circumstances do not require a return, we may offer an appropriate solution—such as a refund or replacement—without asking for the goods to be returned.
If a return is required, we will provide the necessary return instructions.
The above arrangements do not limit or replace the statutory rights customers have regarding defective or non-conforming goods.
- Statutory Rights Regarding Defective Goods
Customers retain all applicable mandatory statutory rights regarding goods that are defective, damaged, or do not conform to the requirements of the applicable contract.
Depending on the specific circumstances and applicable law, available remedies may include repair, replacement, price reduction, or contract termination.
The remedies available in a specific case are determined by applicable statutory requirements.
- Refunds
Once a refund is approved, the funds will be returned to the original payment method, unless another method is permitted or agreed upon in the applicable circumstances.
The time it takes for the refund to be credited may depend on the customer’s payment service provider.
In the event of a refund due to confirmed delivery issues, returns (order cancellations), claims regarding defective goods, or other qualifying circumstances, the refund amount and timing will be determined by applicable statutory requirements and the specific circumstances of the order.
- Customer Responsibilities
Customers are responsible for:
providing accurate order and contact information;
reviewing product information prior to purchase;
providing a suitable delivery address;
inspecting the goods within a reasonable time after receipt;
contacting us promptly regarding any order-related issues.
The above responsibilities do not affect any mandatory statutory rights enjoyed by the consumer.
- Customer Communication
We may use the email address provided by the customer during the ordering process to communicate regarding the order.
Such communications may include order confirmations, shipping details, delivery tracking information, return instructions, refund information, and responses to customer inquiries.
Customers should ensure that the email address provided at checkout is capable of receiving order-related notifications.
- Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.
Citrus Basket Basic GmbH remains subject to mandatory statutory obligations applicable to consumer contracts.
To the extent permitted by applicable law, liability for indirect or consequential losses that could not have been reasonably foreseen at the time the contract was concluded may be excluded.
This limitation of liability does not affect liability arising from circumstances where exclusion or limitation is prohibited by law.
- Events Beyond Reasonable Control
In the event of circumstances beyond the reasonable control of Citrus Basket Basic GmbH that significantly impact order fulfillment, such circumstances will be assessed in accordance with applicable law. Such circumstances may include major disruptions affecting transport, natural events, measures taken by public authorities, or other events beyond the parties’ reasonable control.
Statutory mandatory rights remain unaffected.
- Changes to these Terms
We may update these Terms and Conditions as necessary to reflect changes in our business operations, products, or applicable legal requirements.
The version applicable to a specific order is the one in effect at the time the order is placed, unless applicable law or the contractual relationship requires the application of a subsequently amended version.
- Governing Law
These Terms and Conditions are governed by German law, without prejudice to mandatory consumer protection provisions in the consumer’s country of residence (where such provisions cannot be excluded by agreement).
Nothing in these Terms and Conditions excludes a consumer’s right to rely on mandatory rights and protections granted by applicable law.
- Contact Information
If you have any questions regarding orders, delivery, returns, the right of withdrawal, refunds, or these Terms and Conditions, please contact us at:
Phone: +49 81063778830
Email: pavilion@picnicstoragebasket.com